Quality assurance initiatives can change people's attitudes easily because concrete evidence of the benefits appears quickly.

• A. Not sure
• B. False
• C. It depends
• D. True

Answer: (B)

In this context, attitude change through quality assurance isn’t usually quick or guaranteed. Even when QA shows clear benefits—such as fewer errors, safer procedures, or better compliance—people’s beliefs and practices shift slowly. Attitudes are shaped by trust in leadership, relevance to daily work, and consistency over time, not by a brief burst of concrete results. Early findings can be inconclusive or contested, and changes in routines or norms often require ongoing training, visible successes, and time for people to see benefits in their own work. Because the claim that attitudes change easily due to benefits appearing quickly overstates how fast people adapt, the statement is not accurate.